Innovation and Customer Service

Utilities employees received a Silver Innovation Award and an Innovator of Distinction Award for creating a device to resolve issues with prohibited items in the sewer system. With Town Manager Eric Peterson (far left) and with Mayor Tom Stevens and Human Resources Director/Town Clerk Katherine Cathey (far right) are four of the recipients: Utilities Infrastructure Protection Supervisor Troy Miller (from left), utility mechanics I Thomas Smith and Matthew Yoder and Utility Maintenance Supervisor Al Robertson.

The Town of Hillsborough recognized 26 employees Tuesday, Nov. 12, for innovation and customer service demonstrated during Fiscal Year 2019.

Town Manager Eric Peterson presented the awards during a regular meeting of the Hillsborough Board of Commissioners. He acknowledged that while the selection committee had some significant achievements to review for this year’s awards, some great work likely was overlooked.

“The point of the awards program is to recognize, learn, and be inspired from the excellent work performed by our town employees,” Peterson said. “These employees have set great examples to everyone in the organization on ways we can better serve the community.”

The awards program was implemented 11 years ago to highlight and reward the ideas and actions of employees that go beyond the expectations of their jobs.

This year, several utilities employees received the Innovator of Distinction Award ― a special award not given every year ― for taking a trouble-shooting approach to help stop rags and other trash from reaching a pump station. The utilities maintenance crew developed a device with PVC pipes and clothes hangers to discern where prohibited materials are originating. Receiving the award were Utility Maintenance Technician II Bryant Bailey, Utilities Infrastructure Protection Supervisor Troy Miller, Utility Mechanic III Ethan Oles, Utility Maintenance Supervisor Al Robertson, and utility mechanics I Thomas Smith and Matthew Yoder.

Awards recipients received a trophy, monetary award and ― for some ― an extra day of vacation leave, based on their award level.

Citizens can recommend town employees for an award by contacting Human Resources Director and Town Clerk Katherine Cathey by email or by phone at 919-296-9441. The next round of the awards program will cover work performed in Fiscal Year 2020 — between July 1, 2019 and June 30, 2020.